Shipping Policy

Last Updated: November 3, 2026

Thank you for shopping with SHINELIZ! We carefully prepare and package every order to ensure your jewelry arrives safely. Please review our shipping and processing policies before placing your order.

1. Order Processing Times

Personalized, Custom-Made & Handmade Jewelry

Personalized, engraved, custom-made, and handmade jewelry requires up to 8 business days for production and processing before shipment.

Each piece is individually prepared according to your selected options and personalization details.

Other Jewelry — Non-Personalized Items

Standard, non-personalized jewelry orders are generally processed within 3–6 business days before shipment.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing times do not include shipping transit times. Orders placed on weekends or holidays begin processing on the next business day.

During holidays, peak shopping seasons, or periods of high order volume, additional processing time may be necessary.

2. Domestic Shipping — United States

We ship orders throughout the United States using USPS and other suitable shipping carriers when necessary.

Estimated shipping transit times after dispatch:

• USPS Standard Shipping: Approximately 3–6 business days.

• USPS Priority Mail: Approximately 2–3 business days.

• Express Shipping: Available where offered at checkout; estimated delivery depends on the selected service and destination.

Shipping costs and available delivery options are displayed at checkout.

Please note: Selecting expedited shipping does not shorten the production or processing time required for personalized or handmade jewelry.

Shipping transit times are estimates provided by the carrier and are not guaranteed delivery dates unless an applicable guaranteed service is expressly offered.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates are provided by the shipping carrier and may take time to appear after the package has been accepted.

Customers are encouraged to monitor tracking information for delivery updates.

4. Shipping Delays

SHINELIZ makes every reasonable effort to prepare and dispatch orders within the stated processing times.

However, carrier delays may occur due to weather conditions, holidays, transportation disruptions, customs processing, or other circumstances beyond our reasonable control.

We cannot guarantee specific delivery dates for standard shipping services.

If you need an order by a particular date, please contact us before purchasing to discuss available shipping options.

Any rights or remedies required by applicable law remain unaffected.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping details before submitting your order.

If an incorrect or incomplete address is provided, additional shipping charges may apply for redelivery or reshipment.

Once an order has shipped, address changes may not be possible.

If a package is returned due to an incorrect address, refusal of delivery, or failure to collect the package, customers may be responsible for additional reshipping charges, except where required by applicable law.

6. Lost, Missing or Damaged Packages

If your package is delayed, missing, or arrives damaged, please contact us at info@shineliz.co with your order number and details of the issue.

We may review tracking information, delivery confirmation, carrier records, and other relevant documentation to investigate the shipment.

If your package is marked as delivered but cannot be located, please check your mailbox, delivery area, household members, and local carrier office, and contact us for assistance.

Claims involving lost, missing, or damaged shipments will be reviewed individually. Appropriate remedies will be provided in accordance with applicable law.

7. International Shipping

International shipping may be available for eligible destinations where offered at checkout.

International delivery times vary by destination, carrier, and customs procedures.

Customers are responsible for applicable import duties, customs fees, and taxes imposed by their destination country, unless otherwise stated at checkout or required by law.

Customs processing may cause additional delivery delays beyond the carrier's estimated transit time.

8. Personalized Order Information

Personalized and custom-made jewelry is produced using the customization information submitted with the order.

Customers are responsible for reviewing spelling, initials, dates, engraving details, and selected options before completing checkout.

Personalized orders cannot be canceled once placed, and changes may not be possible, except as required by applicable law.

Please review our Return, Refund & Cancellation Policy for additional information.

9. Contact Us

If you have questions about your order, processing times, or shipping options, please contact:

SHINELIZ

Email: info@shineliz.co

Website: https://www.shineliz.co

We appreciate your patience and thank you for supporting SHINELIZ!

All shipping policies are subject to applicable consumer protection laws.